IT plays a significant role in the everyday operations of modern businesses, enhancing communication capabilities, productivity output and efficiency of services. However, it can be challenging for small and medium sized businesses to hire, manage and maintain a dedicated internal IT team and juggle all the associated costs. This does not mean that smaller businesses should sacrifice their technical capabilities. Instead, investing in outsourced IT support can offer your business the benefits of an internal team via a more affordable model. If you haven’t already done so, here are the primary advantages of partnering with an outsourced IT support provider.

IT solutions bespoke to your needs

While IT support providers have a wealth of experience managing the technical needs of companies just like yours, they also recognise that every business is different and requires a unique approach. Your support provider will first assess your current IT infrastructure and specific growth goals, before helping you to create an effective IT strategy that is completely bespoke to your needs. 

Cost-effective services

Employing an in-house IT team can be extremely costly for your business. You will need to account for the expenses of consistent salaries, regular trainings and necessary equipment. By choosing outsourced IT support, you will avoid many of these costs while still receiving the technical assistance you need. It’s easy to plan your budget ahead of time, as you know you will simply be paying a single fixed monthly fee for all your IT requirements. 

Round the clock support

A major advantage of working with an outsourced IT provider is that you can select the level of support you need. Technical issues do not always occur within working hours. Fortunately, if you need it, many IT providers will offer 24/7 out of hours support. You can also request extra support in advance for peak times, significant projects or new employee intakes. Your outsourced IT provider can provide support with anything from an unexpected calamity to a planned event. 

outsourced it support

Data management and access

Your company’s data is extremely valuable and needs to be properly organised, managed and secured. An outsourced IT support provider can help you to organise your data in the Cloud, and apply specific access controls that will help to protect your information. You can even implement tiered gateway systems that assign privileges to certain employees based on seniority, position or department. This will ensure that sensitive data can only be accessed by the right people, reducing your risk of a breach. 

Communication management

Without seamless and efficient communication, businesses cannot operate effectively. While other channels are becoming more popular, email still remains the most common form of business communication. If your company suffers from a cyber attack or outage that affects your internet connectivity, this will have huge implications for your communication capabilities too. Having an outsourced IT support partner to proactively prevent these outages, or restore functionality efficiently should an issue occur, is essential.


Considering outsourced IT support?

Outsourcing your IT support services to a third-party company can help to boost the efficiency, connectivity and security of your business. You will have access to a team of technical experts, who can provide targeted assistance in a style that suits your needs, at a time that is convenient to you.

If you are considering outsourcing your IT support or would like to switch your existing provider, speak to Pensar today. We are passionate about implementing innovative and creative technical solutions that will optimise your business operations and promote your growth.

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