The festive season is, without a doubt, the busiest time of year for almost all London businesses. People are purchasing items they’ve saved for all year (who doesn’t love a sale?), they’re buying festive gifts and maybe even an outfit or suitcase to take on holiday with them. Festive season business productivity can only meet the incredibly high demand if each aspect of the business functions correctly. From ordering goods or procuring a quote from services, each step should flow smoothly for the customer, but that is often not the case. 

An influx of orders may cause a website to crash or completely overwhelm a server at the beginning of a sale period. How will you know which order belongs to which customer if your POS software malfunctions when you need it most? There are lots of potential IT pitfalls waiting down the road, but a good IT support London professional can help you avoid them.

Common IT Challenges During the Festive Season

Typical IT Issues That Could Hinder Business Operations During Peak Times.

• Support for Remote Workers.

Many businesses operate on a skeleton staff or close their offices completely over the festive season, with only a few workers left on call or on the clock and working remotely. Supporting these remote workers at an incredibly busy time of the year is key not only to workflow but also to the success of the business itself. Reliable London IT support services have 24-hour support for your staff wherever they are- even if it’s out of the country on some sunny beach somewhere.

• Multi-Vendor Environments.

Most companies, if not all of them, will have to make use of different products, services and software from different companies. Without a detailed understanding of how to make all of these work together as one cohesive chain, bottlenecks in performance can develop very easily. A strong IT team will help you choose products that will work well together or find options that exist in the same ecosystem as products you already have (Apple is a good example of a flawless ecosystem that works best when populated with all Apple products). Integration can be a real challenge if IT isn’t your forte- let the professionals handle it for you.

• High Traffic Volumes.

Particularly high traffic events like Black Friday have been known to overload and crash servers. The last thing you need on what is the biggest shopping day of the year (in many countries) is for customers to be unable to access your site! Having an IT support London team just a click away will help you minimise these events and handle them quickly and smoothly if they do occur.

IT Solutions for Enhanced Productivity

Solutions and Services Provided by IT Support to Ensure Smooth Business Operations.

• Automation. 

You know that saying, “If you want something done right, do it yourself”? Well, chuck it out of the window! Automating tasks that would otherwise require a pair of human hands or eyes leaves your staff free to do the things that they really need to do, like answering customers’ emails or assisting with sales. A good IT team will be able to automate all tasks that your staff don’t really have time to do.

• Cloud Computing.

It may be a big change for your business, but moving to cloud computing as much as possible is going to make a huge improvement. No more concerns about physical hardware breaking, getting lost or stolen. With all your information in the cloud, it’s recoverable from wherever you are and easy to maintain.

• Data analytics.

The best way to drive sales and profits is to understand what your core target demographic wants and to find a way to give it to them. Data analytics will tell you where people click through to your website from, how well ads are performing, what the shopper’s experience is like- the works. This information can help you improve your offering ad processes.

• Cyber Security.

This is possibly the most important aspect of any business that operates online. If you have a dedicated IT team or professional on your payroll, they can prepare you for the most likely threats. Your client’s information will be safeguarded, and in the event that an attack does get through your defences, they will be on hand to fix issues and minimise downtime.

Success Story of Enhanced Productivity…

Thank you so much for your expert help and for maintaining your good humour and patience as the challenges of moving to working from home grew and grew. The whole Pensar team has been awesome. Five-star service. I can’t thank you enough. With a sigh of relief!

Thanks also for the offer of free training on Microsoft Teams. It was an unexpected and very welcome addition that made a big difference – practically for our work and emotionally bringing us together and raising team spirits.

Sara

Chief Executive

Offer Your Business The Best Support

Utilise IT support central London to maximise your productivity and customer satisfaction during the festive season. Choose a company that will be there for you through thick and thin and constantly keep your business operating as well as it possibly can.