The evolving role of IT support in London throughout 2024 has been one of anticipating clients’ needs and offering them creative, secure solutions to problems they didn’t even know they’d have. We’ve got a year-end IT support review that rounds up all of the tech that’s been helpful, industry predictions for 2025 and more.
Major IT Support Breakthroughs in 2024
Technological Advancements and Their Implementation in London Businesses.
2024 has been an incredible year for new tech and the refining and improvement of existing tech. This does a lot for the IT support industry as it allows for faster and more effective assistance and a higher quality of service provided to clients.
- AI
Cybersecurity is an industry that has to evolve as fast as cybercriminals do- which is fast. With tech like AI at the forefront of many current innovations across almost all spheres of business, it’s not surprising that it’s also taking centre stage in cybersecurity. Through solutions like zero trust architecture, earlier threat detection, and biometrics adding extra layers of security, AI is transforming London businesses and driving real, positive and effective change in the cybersecurity industry.
- Data Science and Big Data Analytics
Never before have such massive amounts of data been captured and harnessed to provide incredibly valuable insights into almost every aspect of human life. Big data analytics, and data science in general, are reshaping how we do many things, cybersecurity and IT support among them. The more insights that this industry has into how people work, what kinds of issues come up most frequently, which ones are serious enough to warrant immediate professional intervention and which can be handled through FAQs or chatbots, makes IT support London a much smoother and more effective endeavour.
- Cloud Computing
Another incredibly dominant trend that’s influencing IT support is cloud computing. This serverless computing solution largely eliminates the need to manage physical infrastructure, which minimizes the time spent. This method of computing also frees up funds in a business to devote to having a full-time IT support team on the payroll. Scalability, which is something all IT teams will advise you need to have, is far simpler.
Success Stories from the London Business Community
There are plenty of IT support London stories from happy clients which prove that hiring an IT support team will improve and streamline your business. Take a look at some of the success stories that could become your stories…
“Having worked with Mark for a number of years now Pensar has always been my first choice for IT support when I moved to another company. It’s great to find a company where there is always someone patient on the end of the line to answer the sometimes not so ‘knowledgeable’ questions. I have recommended Mark in the past and will certainly continue to do so.”
Petra
Head of International
Expert Predictions on Future Trends in IT Support and How London Businesses Can Prepare.
- Cyber-Resiliency: Ransomware disruptions continue to make cyber-recovery and resiliency top-of-mind concerns for the IT and cybersecurity industries. It is imperative to adapt to evolving threats and realise that, as much as tech like AI is helpful, it can also pose new problems that can and should be anticipated. IT support companies that help with this can transform London businesses into more effective and safer companies.
- Cloud Modernisation: We discussed cloud tech earlier, and it’s becoming clear that we’ll see more of it in the coming year. Adapting to these changes as a company and adopting the modernised versions of tech like cloud computing will allow companies to benefit from improved ROI, operate as more cost-effective businesses, and become more operationally efficient and better secured. We advise an open mind about cloud solutions because they’re likely to become unavoidable before long.
Stay Competitive and Innovative
Working with an It support London company is going to give you peace of mind, flexibility and security like your business has never known before. Don’t wait till 2025- reach out to a well-recommended IT company now.
Year-End Review: How IT Support in London Has Transformed Local Businesses in 2024