I just wanted to share this feedback I received from a new client of ours, after a meeting I had with them yesterday, and I asked them why they had chosen Pensar for their IT support.
They had initial meetings with 3 possible providers, Pensar and 2 others. One of the others made no effort to listen and was simply intent on showing his PowerPoint presentation about how great his company was. The other attended the meeting dishevelled with food crumbs down his front and spread his coat, laptop and paperwork over the meeting table and launched into a speech without pausing to introduce himself properly and indulge in at least the briefest of polite small talk.
We, on the other hand, listened to the requirement, ascertained the concerns and made 5-6 key comments/recommendations in that first meeting that gave the client confidence and moved the situation forward straight away. That simple process won us the business.
Lessons:
- Be smart, presentable and polite
- Listen, listen, listen
- Don’t open your mouth until you have something of value to say
If you would like to know more about our services, please don’t hesitate to @pensar.co.uk" target="_blank">contact me for more information.
Tags: clients, feedback, IT Support, laptop, lessons, Pensar, potential clients
